Aligning Business Strategy, Brand Promise and Best Practice
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INTERIM MANAGEMENT - Illustrative Accomplishments

Project Management, Process Reengineering, Application Evaluation, Change Management

Led the management team of a national surgical product manufacturer during its selection and implementation of an integrated order entry, manufacturing and financial system. Re-engineered almost every existing business process in support of the new ERP system. Result: Improved productivity and interdepartmental communication by removing non-value-added, difficult, error-prone manual processes, thereby decreasing order fulfillment time, raw materials inventory and financial closing cycle days.

CEO - Systems Development, Implementation and Support

As business unit CEO, established and led a worldwide, 30-plus person team that designed, developed and supported large scale project management software for a top-five global consulting company. Support included authoring documentation, developing and delivering education, creating marketing materials and establishing a 12 hours by 5 days worldwide telephone and e-mail customer support center. Combined central staff installation and training with “train the installer/trainer” representatives to fill worldwide demand. Collaborated with corporate attorneys on development of a standard license agreement. Used external and internal marketing, industry influencers and “word of mouth” success stories to generate demand. Result: Product was developed, implemented and supported successfully at over 500 sites in 20 countries which enabled over 5000 worldwide users to increase productivity and quality of implementation projects with annual worth over $500 million.

Interim CEO - Product Management, Service Management and Process Reengineering

As interim CEO, led the acquisition and restructuring of a national interior décor and high-volume art manufacturer and distributor. Assignment included analyzing product and service profitability, identifying and eliminating obsolete inventory, rearranging the placement of raw materials and finished goods inventory within the warehouse and reengineering sales, manufacturing and fulfillment processes. The sales function was also enhanced by expanding the responsibilities of the account managers to include sales calls to non-clients; instituting procedures to manage the sales funnel and initiating sales to new industries. Result: Liquidated obsolete inventory, increased warehouse capacity by 20%, reduced warehouse and production staff by 40% using downsizing and replacing permanent, low-skilled employees with temporary labor, re-priced some service offerings producing a 20% lower breakeven point. In just eight weeks generated new proposals equal to 30% of annual product and services sales.

CFO - Financial Turnaround

As CFO of a new international consumer electronics and accessories distribution corporation formed from the merger of a privately held computer accessories distributor and a privately held but related consumer electronics distributor, all sales, operations and accounting processes were rationalized and consolidated. This entailed reviewing and restructuring the merged organization by identifying key management roles, evaluating current position holders and determining who would fill them. Office space requirements were reassessed as well as logistic and administrative service providers. All liabilities (accounts payable and shareholder debt) and costs (SGA, product and operations) were reviewed. Result: Eight or 60% of full-time positions were eliminated; monthly office rent was lowered by 60% and Internet and telephone expenses were pruned by 80%. In total, monthly recurring overhead was reduced by 66%. A bidding process for all overseas product shipping from our manufacturers was initiated and product shipping costs dropped by about 20%. A debt-to-equity exchange program was started and over $185,000 of shareholder debt was swapped for equity.

Managing Member - Started Inventory Financing Company

When a newly formed international consumer electronics (CE) and accessories distribution company was unable to get financing for its small, in-house sales, pilot sales, internet sales and consignment sales inventory, it was necessary to create a vehicle that would allow the inventory to be financed and yet not have the ownership of that inventory conflict with the UCC-1 liens placed on other inventory financed through product purchase financing by a third party finance company. The solution was the establishment of an independent but closely controlled entity that could get its own financing to purchase and hold the consumer electronics company’s products until they were sold. Result: Prepared Operating Agreement for the new Limited Liability Company (LLC) and the Inventory Purchase Agreement between the two entities. Established relationships with the consumer electronics company’s providers and purchased product from them which was subsequently shipped, warehoused and sold to the CE company’s customers.

Interim Management, Process Improvement, Operations Redesign and Systems Implementation

As acting back-office and IS manager, facilitated operational turnaround of the back office of a large west coast Florida commercial property management company. Project included removing a processing bottleneck; redesigning workflow, job descriptions and organization structure; re-implementing accounting applications; rescheduled closing cycles and computer operations; realigned responsibilities and retrained existing staff. Result: Processing which could not finish overnight was completed by 3:00AM, closing cycles were reduced from twenty to seven days, past-due rents reduced 90%, overtime dropped to almost zero and department morale improved.

Treasurer/CFO, Financial Turnaround

As Treasurer/CFO, managed the financial turnaround of a large applications service provider that performed information processing for retail, healthcare, construction, manufacturing and major league sports teams. Financial challenges were overcome by accelerating collections of receivables, negotiating extended payment terms for accounts payable and establishing a job cost accounting system to understand and manage the profitability of customer services contract. Result: Gained positive cash flow within two months and achieved profitability within six months.

Managing Member - LLC Operating Agreements and Private Placement Memorandum

As a principal in several start-ups, prepared Limited Liability Company (LLC) Operating Agreements for each as well as the Private Placement Memoranda (PPMs) necessary to get them financed. The PPMs included the Notice to Prospective Investors, Summary of the Offering, Business Plan, Proforma Financial Statements, Use of Proceeds, Risk Considerations, Forward-Looking Statements, Terms of the Offering and Plan of Distribution, Investor Suitability Standards and Subscription Agreement. Result: Complete LLC operating agreements and Private Placement Memoranda.

Project Management and Product Development

Established and led 34-plus person team on “crash” product development project. This team building challenge included finding, acquiring, training and managing a broad mix of personnel, from senior subject matter experts to new graduates of an entry-level education program. Result: The team successfully designed, constructed, tested and delivered the product in four months.

Project Management

Led two multi-national project teams for the United Nations successfully overcoming the cultural differences and competitive natures of team members who are their country’s “best and brightest”. Result: Two high performance teams which developed and implemented a new treasury management system and a financial and ownership information database of the 1000 largest global corporations.

Project Management

Established and led 34-plus person team on “crash” product development project. This team building challenge included finding, acquiring, training and managing a broad mix of personnel, from senior subject matter experts to new graduates of an entry-level education program. Result: The team successfully designed, constructed, tested and delivered the product in four months.

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